RxCopilots Releases AI Patient Contact Center Solution for Specialty Pharmacies
Revolutionizing Pharmacy Operations with AI
News Provided By
RxCopilots
CHICAGO, December 5th, 2024.
CHICAGO, December 5th, 2024 — Today, RxCopilots by mHealthCoach was unveiled, an AI model for Specialty Pharmacies to optimize technician hours spent for of every Rx fill dispensed.
Specialty pharmacy workflows are complex, unique and require product specific technology implementations. The manufacturers contracts require dispense data reporting with product specific data elements. The uniqueness of workflow requirements, product specific data reporting and staff attrition rates for pharmacy technicians are operational challenges being faced by pharmacy operations today.
“Hiring and training pharmacy technicians is a disruptive and expensive process that challenges in achieving operational efficiency”, said Vice President of Pharmacy Operations at a large chain drugstore. Pharmacy technicians develop working relationships with payors and providers office staff, gaining detailed knowledge of approval processes essential for timely benefit investigations and authorizations. Unfortunately, when these associates leave, the knowledge they have acquired is lost, further exacerbating operational inefficiencies.
The recently published survey results by National Community Pharmacists Association highlighted the challenge further, “more than three-quarters of community pharmacists say they are having a tough time filling open positions, and the result is higher payroll costs and longer wait times for patients seeking to fill prescriptions. ” – ALEXANDRIA, Va. (Aug. 11, 2022)
The solution to these challenges is in deploying advanced technology such as AI and automation to address customization demands, quicker staff onboarding and operational knowledge preservation. The technology solutions work as a virtual assistant to perform key tasks such as follow ups on benefit investigation and coordinating insurance approvals, which are very important processes of pharmacy operations. The new associates achieve higher levels of productivity much faster and reduce the hours spent per Rx dispense, a key performance indicator.
Recent publications on improved pharmacy workflows further highlighted the significant positive impact they have on patient outcomes, as highlighted by Jing Luo, M.D., M.P.H., and Walid F. Gellad, M.D., M.P.H. (2023).
The mHealthcoach team with over a decade of experience in Healthcare, developed and is releasing Rxcopilots, a specialty pharmacy virtual assistant that works as a scribe and auto attendant to address the unique challenges that specialty pharmacies face. Using advanced AI workflows, it is enabling pharmacies to achieve higher operational efficiency. This is enabling pharmacies to serve their patients with faster start of therapy and concierge customer support.
Rxcopilots makes processes easier and creates new opportunities for revenue growth. The solution allows specialty pharmacies to deliver better results without overloading their teams.
Pharmacy teams interested in learning more can visit https://rxcopilots.com/.
About Rxcopilots
Rxcopilots is an AI solution built to transform specialty pharmacy workflows by streamlining operations, reducing manual tasks, and creating efficiency. Developed to meet the unique demands of specialty pharmacies, the solution automates follow up processes for prior authorizations and transcribes calls with smart next to-do workflows. The solution enables pharmacies to get access to restricted distribution channels, start patient therapy faster and optimize operations costs to deliver a higher level of care.
Get in touch with the Rxcopilots Team via email at [email protected].
SOURCE Rxcopilots
Related links:
https://rxcopilots.com
